So by now in this course you might have realized that successful program manager needs to have various
different skills in order to be successful.
So let's take a look at some of those skills.
Starting with the soft skills.
Now these are interdependent.
But by no means a definitive list.
The first one being leadership a program manager needs to be a good leader somebody that can gain respect
and influence those around them.
That also comes from having good interpersonal skills and good communication skills.
A program I was in is built to manage work by doing good work planning monitoring and controlling work
and good team management.
Also a really important skill to have is conflict resolution.
So conflict is going to arise.
But the program management is built to deal with.
That's by speaking to the relevant people getting advice when they need it such as the governance boards
and being able to move resources around in order to resolve conflicts.
Then we've also got stakeholder management and never really important one.
A program I was in is to have is the ability to influence and negotiate.
Now this might come particularly important when it comes to budgets being able to negotiate for budgets
and for resource.
But the ability to influence people particularly in a change environment is really important.
So let's have a look at some of the Hard Skills Now program manager needs to be really adapt and knowledgeable
about the different management methodologies that are out there.
Things like agile for development ITIL for service management and prints to for projects planning.
And from this will come milestone planning process map in planning and facilitating meetings change
management Statistical Quality Control root cause analysis scenario analysis brainstorming sessions
scheduling tools and setting up lessons learned.
So those are some of the hard skills our program manager would need.
There's also risk management and mitigation and things of that nature which we've also talked about
in this course.