Let's start this topic by understanding what is quality. 2
Before we go any further I would suggest that you stop this video here. 3
Think that what in your understanding quality means. You would have been buyer, you would have been supplier 4
of number of things. 5
So think from that point of view what does quality mean to you. 6
So then you think about quality. 7
You think about quality in different ways for different products. 8
Similarly when you ask number of people about quality What is the definition of quality they will define 9
quality differently from their own perspective. 10
Lets say if you ask five people what is the definition of a good car, a good quality car. 11
Someone might say that it needs to look good. 12
Someone might say that it needs to be fuel efficient. 13
Someone might say that this needs to be reliable, depending on the needs of each of these individuals 14
the quality definition will differ. 15
So thats something which we need to recognize that quality has many definitions and another important 16
thing is that quality is defined by customer, not the manufacturer, not the designer, its the customer 17
who decides what quality is? 18
So if a product or a service which you are providing if that meets the requirements, if that meets the 19
expectations of that customer then the product is a quality product.