So here on this slide we have the official definition of quality provided in ISO 9000-2015
standard and it defines quality as the degree to which as set of inherent characteristics of
an object fulfills requirements.
So when it says object it means product or service.
So in plain and simple language what it means is your quality is compelling between that requirement
and whether Briz requirements have been achieved or not.
So there are certain inherent characteristics of each of the product or service which you provide.
So whether those inherent characteristics meet that requirement that's what quality means if the characteristics
of the product or service meet the requirement then you have it good quality product.
If the inherent characteristics of the product or service do not meet the requirements then the product
or the services it will require that people are a part service.
So this is how you define quality.
This completes our discussion on various definitions of quality. How do you define quality?