Previously when we were defining quality we talked about quality is about meeting requirements. 2
So if the product or the service is meeting the requirements we will say that this product is a good 3
quality product. 4
So the quality of the product could be classified as poor, good or excellent. 5
So this is something which we learned earlier. 6
Now if I ask you a question look at these two pens on this slide, one on the left is a fountain pen 7
with a golden tip. 8
And the second one on the right is one dollar ballpoint pen. 9
So now my question is which of these two pens is better quality pen. When it comes to quality 10
number of times people are confused about the difference between quality and grade. 11
So when you are looking at two things when you're comparing two things. Look at that whether you are 12
comparing quality or whether you are looking at two different grades. 13
Here what I'm seeing is these are two different grades. 14
And when I say grades it's a different category of product. 15
These two are not same category of products. 16
The purpose of both of these even though might be writing. 17
But the overall purpose is not the same. 18
The one on the left is a symbol of status. 19
The second one on the right is just meant to write something. 20
One thing we should remember here is that when you're looking at quality make sure that you are not 21
comparing two different things. You need to do apples to apples comparison rather than comparing two 22
different grades. 23
So now with this basic understanding of quality definitions and the difference between quality and grade. 24
Now let's move on to the next slide and look at the question why do we need quality.