After looking at the definitions of quality. 2
Now let's look at the reason why do we need quality. This explanation of why quality was provided by 3
Dr. Deming and this is also known as Demming Chain Reaction. 4
So let's understand this. 5
When you improve quality the first thing which that will lead to is less number of defects. 6
So better quality means less defect. 7
And when you have less defect that means your cost will go down because now you don't need to repair 8
those problems, repair those defects. 9
So better quality means low defects, low defects means lower cost. In addition to lower cost the better 10
quality also helps in improving productivity because now there are less defects. 11
There is less repair to be done. 12
So all the time which you would have spent in repairing your product or service. 13
Now the same time you can spend in doing something more productive. 14
So your productivity also goes up. 15
So with these three things better quality, lower cost, high productivity. 16
Your organization can capture market because now with these things you have competitive edge over your 17
competitors and you can capture the bigger market because you have a better product, you have lower cost, 18
your productivity is high. 19
So this capture in bigger market share will help you in staying in the business. 20
And this in fact will lead to more jobs. 21
So now we start that with better quality and we ended up with more jobs. 22
So Deming was able to convince all the workers and people who were working in the organization to work 23
towards better quality because better quality will protect their job. 24
So this is why we need quality. 25
Quality is good for the company. 26
Quality is good for employees. 27
Quality is good for customers, it's good for society. 28
So better quality is good for all stakeholders.