After realizing the fact that quality has many definitions. 2
Let's look at some of the common definitions related to quality. 3
Quality could be defined as conformance to requirements, quality could be defined as fitness for use, meeting 4
customers expectations, exceeding customers expectations, superiority to competitors and freedom from 5
deficiencies. 6
Each individual looks at quality from different angle. In next six slides we will be looking at each 7
of these six characteristics of quality one by one. 8
So let's start with conformance to requirements on the next slide.