So the first definition in this list of quality definitions is conformance, conformance to requirements. 2
So quality means keeping the promises which were made at the time of taking order or what other commitments 3
were made. 4
If you keep those promises so that means your product or your service is a quality product. 5
So if you take an example of an airline. 6
So if you want to fly from airport A to airport B and you have a definite agreement, definite requirements 7
where the airline is supposed to take off at this particular time, land at airport B at this particular 8
time, allow you this many Kg of luggage, give you a hot lunch during the journey. 9
All these things are agreed requirements which were made when you booked that ticket. 10
So if that airline meets these agreed requirements that means that airline is giving you a quality service 11
instead of that if in the middle of the air you are told that you ordered for vegetarian food but we 12
don't have vegetarian food that means it's not the quality service and the delay in airline, any inconvenience 13
which were caused to you unexpectedly. 14
All those things would count as poor quality service. 15
So this is one definition of quality which is conformance to requirements. 16
So in summary if your product or service meets the requirements then it is the quality product.