Another definition of quality is fitness for use. 2
So it means that the product or service does what it is expected to do. 3
So if you bought a pen the purpose of pen was to write if your pen is writing then it is a good quality 4
pen. 5
If it's not writing then it's not a good quality pen. 6
So this definition of quality limits to the very basic minimum thing that the product or service 7
what this was supposed to do at least that does that much, so this could be called as quality. 8
So here you need to recognize that if the product or service doesn't do what it was required to do then 9
it might be costing something to the client, costing something to the customer that also needs to be 10
taken into consideration. 11
So for example in case of an airline if flight from airport A to airport B gets delayed and because 12
of that customer loses something, customer loses the business, customer loses the connecting flight, customer 13
misses some opportunity. 14
That is the cost of quality to the customer. 15
So that needs to be avoided. 16
When we say that quality means fitness for use.