This definition of quality 2
focus is on exceeding customers expectations. 3
So the quality is the extent to which the product or service surpassed or exceeded the customers needs 4
or expectations so that's how you define quality. 5
The way it has exceeded or surpassed the customer's expectations when it comes to contractual situations. 6
You might not want to use these clauses in your contract that your product or service would exceed clients 7
expectations because these are all subjective things. 8
So even though you don't want to put these things in your contract with the client. 9
But in the background within the company you definitely would like to work to exceed customer's expectations. 10
So way once your product or service exceeds customers expectations that will lead to a delighted customer, 11
that will lead to return orders, that will lead to more and more customer referrals. 12
So that's something companies attempt to do to exceed customer's expectations and go above and beyond 13
what was promised. 14
So promise less and deliver more.