Earlier when we were talking about Definitions of Quality one thing we understood was the quality 2
has a different meaning for different people. To help overcome that problem of multiple definitions. 3
Garvin has come with eight 4
Dimensions of Quality. 5
So when you look at these eight Dimensions of Quality look at these eight Dimensions has eight different types 6
of lenses. 7
So these are the lenses through which you see whether the product is a quality product or not. 8
These Dimensions are a Performance, Feature, Reliability, Conformance, Durability, Serviceability, Aesthetics, 9
and Perceived Quality. 10
So these are different ways to look at Quality. 11
Whatever product or service you are providing or whatever service or product you are purchasing 12
look at that from these eight lenses and that will help you in defining quality of that product or service. 13
Let's go through each of these 14
one by one and try to understand what does that mean. 15
Let's start with Performance.