The second Dimension of quality is Features, these Features are bells and whistles which are in addition 2
to the primary requirement or the performance requirements. 3
In case of the example of the car which we took this Feature could include examples such as the music 4
system in the car, the heated seats and many other additional features which you get. 5
So these extra things, these extra bells and whistles would fall under the Features Dimension of the 6
quality.