The third Dimension of quality is Reliability. 2
So in the example which we are talking here in case of car Reliability means that how much you can rely 3
on this car not to fail when you are taking a critical trip. 4
So that will be the Reliability of this, the Reliability could be seen based on the past performance. 5
Some of your friends and family members would have bought that particular car and based on the failure 6
history of that car you will make a belief that what is the Reliability of that car. 7
So that's from the customer's perspective but from manufacturers perspective there are technical terms 8
like mean time between failure, mean time for first failure. 9
All those parameters are taken care of by manufacturers to make sure that the product or service which 10
they are providing is Reliable.