The sixth Dimension of Quality is Serviceability this isn't related to the speed, courtesy, competence 2
and the ease of repair. 3
Things do go wrong. 4
So even though there might be some issue with the reliability your car might fail at some time, this 5
might need some repair. 6
But then the next thing which you'll be concerned about as a customer would be the Serviceability. 7
So here you will be looking at the speed, the courtesy, competency and the ease of repair. 8
You don't want to wait for five days for your car to get repaired because they don't have a spares in 9
their service shop or you don't want to have incompetent people doing servicing. 10
And of course you'll be looking at the ease of repair, cost of repair and many other factors which are 11
related to the servicing of the product.