Previously we have talked about various definitions of quality and we have also talked about Garvin's 2
eight dimensions of quality. Those things 3
helped us in understanding what quality is but now 4
the next question comes that how do we achieve quality. To put in a plain and simple language 5
we achieve quality by ensuring that the client requirements are met. 6
Or let's say the requirements are met, so you achieve quality by ensuring that requirements are met. 7
And how do we do that. For ensuring quality 8
we have various functions in quality. 9
Let's understand those. 10
So we have Quality Control. 11
We are Quality Assurance and Quality Management System. 12
Many a times people have confusion between first two terms Quality Control and Quality Assurance. 13
Let's learn that let's look at the difference and then we will understand what's Quality Management System 14
is. 15
So this is what we are going to do in this section. 16
Learn about these three terms. 17
Quality Control, Quality Assurance and Quality Management System. 18
Let's start with Quality Control.