In this section we will look at the history of quality.
I not be going into the details of each and every activity whatever has happened.
I would just give you a glimpse of things which have happened in these 100 plus years in regards to
quality management.
Somewhere around that 19:00 industrial expansion was happening and that led to more focus on quality
somewhere around 1910.
Frederick Taylor introduced the principal of scientific management and which in fact was related to
time and motion studies.
Coming to 1920s Walter shuhada introduce the concept of statistical process control SPC and control
charts.
Even though these things were introduced in 1920.
But these were not much in use till 1940 1946.
American Society for quality was established at that time.
The name of this organization was eschewed the American Society for quality control.
But later on the name change too is q which is American Society for quality.
1950 to 1960 that is considered to be the golden era for quality management.
Lot of things have happened in that time 1950 or 1960 and much of the credit goes to Japan because many
of these things were focused in Japan.
This was the time when Joseph Jubran published his first edition of quality control handbook and this
was the time when Duron and Demming were invited to Japan for helping in improving the quality Demming
has part number of people number of Japanese engineers on a statistical process control and quality
and at the same time Fagan bomb introduce the concept of quality.
Cost driven recovering the concepts related to quality cost in this course coming to 1960.
Ishikawa introduced 7 tools of quality.
These seven tools of quality were taught to each individual in the organization so that with the help
of these very common tools people can improve quality.
So these seven quality tools are still considered to be the one of the important things in quality management
and I will be introducing these 1:53 of quality in the schools as well as we move farther into the schools.
Ishikawa also introduce the concept of quality circle the concept of quality a goal was where people
who are working on a particular area sit together look at the improvement opportunity use the 7 quality
tools mid-day improvement.
So this was basically delegating power to individuals who are working to quality circle is still considered
to be one of the important aspect of achieving quality in Japan.
1979 Philip Crosby who is also considered to be one of the important quality gurus in the field of quality
management he published his first book which was quality is free and that raises the awareness of quality
in Western society.
Coming to 1986 Motorola introduce the concept of Six Sigma Six Sigma was used to improve the quality
of the product.
Our process is to a very high level very high level where the level of defect was 3.4 diffract million
opportunity.
So that was the start of a level which was being achieved using Six Sigma approach.
I have a number of courses related to six sigma on you to me.
When you go for six sigma you go through a number of bags and these bags are related to the level of
your competency.
You start with six sigma whitebait then you go for six sigma yellow belt then you go for six sigma green
belt and next is six sigma black belt.
So you follow this hierarchy and go through the processes of improving quality.
So this concept was introduced in 1986 by Motorola coming to 1987.
This was the first time ISO nine thousand one was introduced nine thousand one provided a structure
to we thought establishing the quality management system.
So earlier we have good quality management system where we say that it's sort of a hierarchy at the
top you have quality policy.
Then you have quality manual procedures work instructions and records.
That concept was emphasized by ISO 9000.
So here you are required to establish a set of processes implement that demonstrate that and get certified.
So 1987 ISO 9000 was published for the first time.
This was the first edition of nine thousand one coming to 1988 and 1991.
This was the time when business excellence models were introduced.
These are also called as quality art.
1988 Malcolm Balbriggan national quality are white.
So this is the award given to American industry.
This was established which has a set of processes which you need to work through.
To claim this quality of Wired 91 utopian foundation for quality management they introduce their own
model of business excellence.
Moving to 2000 it we are there are said that nine thousand one was introduced in 1987 and then it went
to revision from 1987 to 1994 the year 2000 was the third revision.
And 2000 it was the fourth or the vision of ISO nine thousand one and 2015 is the fifth or the latest
version of ISO nine thousand one.
So this gives the brief history of what all has happened in this process.
Number of things have come I have not covered the TQM the concept of TQM also came for some time then
the concept of lean to lean manufacturing is still a very important part of quality management.
So if you look to the few key aspects in quality management on Isel 901.
So if you are related to quality management probably you need to know ISO nine thousand one you need
to know about lean manufacturing lean processes.
You need to know about six sigma.
You need to know about analysis that are fact because there is so much of data analysis being done today.
So this is where we stand in regards to quality today.
So this covers the quick introduction to the history of quality.