In the previous section we talked about the History of Quality. In that history 2
we talked about Edwards Deming. 3
We talked about Juran, we talked about 4
Philip Crosby. In the section 5
let's look at the works of these Three Quality Gurus. 6
There are a number of people who have contributed to the field of quality. 7
Many of those are called as Quality Gurus but we're focusing our discussion only on these three quality 8
gurus which are Demming Juran and Crosby. 9
Let's understand the key teachings of these quality gurus and see what we can use or adopt in our own work or 10
in our organization. 11
Let's start with Edwards Deming first.