Point number seven or the 7th the principal provided by Dr. Deming was Institute Leadership. 2
When you talk of leadership and when you talk of supervision we need to understand that the role of 3
the leadership or the supervision is to support people below them not be policemen, not to be pushing 4
people to do more... do more... do more rather than that they need to understand what problems people have 5
people are working under them what problems they have and how they can support them to overcome those 6
problems. 7
That should be the role of leadership and that's what needs to be understood in the organization that 8
leadership need to support people below them. Support people, support machine, support gadget whatever 9
things are there in the process make sure that they do the better job. 10
And another important aspect here is that the leadership or supervisors need to understand processes. 11
If they don't know the processes they're not here just to push people to do more more more if they don't 12
understand process. 13
So really they cannot help in improving those processes. 14
They really cannot help people working on those processes, so supervisors need to be aware of processes 15
for that they need to put their foot down, go to the workplace, look at things what's happening, what's 16
going wrong. 17
So the need to get involved in processes not just become the supervisor to make sure that you achieve 18
the daily quota. 19
That's not the purpose of supervisors supervisors need to understand the process, need to provide all 20
the support which people, machine, or gadgets need to make sure that the right product is being produced. 21
So that should be instituted in the organization that role of leadership is not to be policeman but it is 22
to support the processes, support people.