The principal number eight is Driving out Fear very important principle here. 2
People need to be free from fear. 3
So if I have a problem I should be free to tell that to my supervisor, if I see that something is going 4
wrong. 5
I shouldn't be able to freely tell that to my supervisor without being afraid that something which organization 6
need to have. 7
People need to be fear free to tell something to improve something because if people are afraid, if I 8
am afraid to tell my supervisor that things are going wrong then what good is that for the organization. 9
And that can be achieved by mutual respect between the management and the worker. 10
So if there is no mutual respect between these two you really cannot have a fear free environment. 11
So you need to establish fear free environment. 12
That's not something which can happen overnight. 13
That happens based on the incidences. 14
People look at things how management reacts to workers complaints, how management reacts to workers pointing 15
out something wrong. 16
People see that. 17
So once people see that, once people see that management is supportive management thinks that if a worker 18
is pointing out something wrong that's good for the organization. 19
If that's the way management thinks then worker will be more inclined, workers will be more fear free to tell to improve 20
the process to improve quality. 21
So this is a very important aspect that in an organization where you are looking for improvement there 22
should be an environment where people can talk to each other freely without being afraid of losing the 23
job, without being afraid of any consequences. 24
So that's something which is very important and needs to be implemented. 25
So this was point number eight presented by Dr. Deming in those 14 principles which is Drive Out Fear.