Principle Number nine in this list is Break Down Barriers. Many organization 2
if you look around will have a different silo. 3
Each department, each function works in their own silo. Sales is just interested in selling the product 4
without knowing that 5
how do I make that. 6
How does this organization produce that. 7
The design group produces that design without thinking how this will be manufactured, the manufacturing 8
or the fabrication department works in its own silo. 9
They want to make change. 10
They won't go back to design. 11
You will see a number of organizations where each department or each function works in its own silo without 12
talking to each other. 13
That is the one of the biggest problem when it comes to quality, when it comes to organizational improvement. 14
So what Deming is proposing in this Point number nine is that Break Down Barrier, break down barriers 15
between different departments, different functions so that people work together as a single team. 16
And if you remember the point number one was to have a long term vision. 17
So if everyone is working towards a long term vision as a single team that is the recipe to success 18
for any organization. 19
So in this concept we need to make sure that we build an environment in the organization where each 20
function in the chain considers the next function in the chain as internal customers so that they serve 21
next internal customers best. 22
And that way the whole chain works and the quality of the organization improves. 23
And if you have a problem then rather than working on that problem in a silo there shouldnt be 24
multi discipline or the cross-functional teams which work on that problem and solve that problem in the best 25
interest of everyone rather than just looking from the point of view of their own department, from the 26
point of view of their own function. 27
So this is something which organizations need to implement if they really need to improve the quality 28
of their product or service which is Break Down Barriers between departments or functions.