The 11th the principal provided by Demming is Eliminate Numeric Quotas. 2
Many people might not be able to digest this statement that we don't need to have a Quotas. 3
But the fact is most of the times whatever Quotas or the production target companies have. 4
That's just arbitrary. 5
So these numbers are most of the times arbitrarily or at the maximum 6
these might be looking at the pass production and let's say adding 10 percent to that. 7
Last month we produced 100 pieces. 8
So that's a target of hundred and ten pieces for this month. 9
Those sort of things are there when it comes to quotas, Deming was in favor of eliminating quotas 10
on production floor and substiitute that by leadership. 11
Leadership to make sure that whatever we produce we produce the excellent quality, we work towards achieving 12
customer satisfaction that sort of I think we should be looking for rather than just putting a number 13
and people working towards that number. 14
So if you have a target to produce 100 pieces today you will get 100 pieces. 15
Forget about the quality. 16
Forget about other things. 17
But if you set a target people will what's target rather than looking at the long term perspective, looking 18
at how they can improve processes, how they can improve quality, how they can improve customer satisfaction 19
rather than that people will be just focusing on whatever number targets has been set because they know 20
this is the number based on that they will be evaluated. 21
So this was point number 11 Eliminate Numeric Quotas.