So coming to this thriteenth principle provided by Demming which is Education and Retraining and if 2
you remember in sixth the principal principal number six we didn't talk about on the job training where 3
people were required to be taught how to do whatever they are doing. 4
Here the emphasis is different even though both of these are related to training but emphasis here is on 5
Education and Retraining. 6
Here what Daming asked was to have a program of education and self improvement. 7
The scope of this principle is not just limited to on the job training. 8
The scope of this particular principal which is principal number 13 is to have a program of education 9
and self improvement where people can learn new skills. 10
Things are changing drastically so you need to have your workforce which is ready to take future challenges. 11
So this was point number 13 that you need to educate or provide retraining to your employees.