Not coming to the key Contributions of Dr. Juran. Here on this slide I have listed ten steps of quality improvement. 2
We will go through that on the next slide. 3
And we have already talked about the quality control handbook published by Juran that is basically 4
a reference for any quality professional. Juran has also proposed Juran trilogy. 5
We will talk about that. 6
Juran was in favor of top management involvement and we understand that that without top management 7
involvement you really cannot achieve quality. Juran emphasized on Pareto principle. 8
Pareto principle is eighty twenty principle in context of quality Pareto principle means that by solving twenty 9
percent issues just by solving top 20 percent issues we can eliminate 80 percent of the problems. 10
So this was heavily supported by Juran. 11
So Juran's definition for quality was fitness for use. As we move further and we talked about Philip 12
Crosby, Philip Crosby's definition for quality is different. 13
Phillip Crosby considers the quality as conformance to requirements. 14
So we were talking about Phillip Crosby after we have covered the Joseph Juran but each quality guru has 15
emphasized different thing in regards to quality. So the definition proposed by Juran was that quality 16
is fitness for use. 17
If the product or service which you are using is good for the purpose then this is a quality product 18
so that's what Juran proposed. 19
And another important teachings of Juran was project-by- project approach of quality improvement. 20
Six Sigma approach of quality is project- by- project improvement and that's what Juran proposed. 21
So this is a brief listing of contributions of Dr. Joseph Juran and what we will do is we will look 22
at two of these things little bit more details. 23
The one is ten steps of quality improvement and then later on we will talk about the Juran trilogy. 24
So let's understand these two things in this course, ten steps of quality improvement and Juran trilogy. 25
Let's start with ten steps on the next video.