When it comes to quality improvement number of people have emphasized different approaches. 2
If you look you will see that there is an approach called PDCA that for any improvement. 3
The first thing which you need to do is plan, then do, and then check, and then act. 4
So that's one cycle of quality improvement. 5
If you look at some other places let's say on six sigma, in six sigma field you have a DMAIC approach. 6
DMAIC is Define, Measure, Analyze, Improve and Control. 7
So you will see different approaches of quality improvement at different places. 8
Here let's look at 10 steps provided by Dr. Juran when it comes to quality improvement. 9
You'll start with building awareness for the need and opportunity for improvement. 10
The first thing which you need to do is make a case for your improvement and then you set the goals. 11
Then you organize and reach the goal, provide training to people, carry out project to solve problems, 12
report the progress. Once you have done, once you have made an improvement then you report the progress 13
give recognition, communicate results to everyone or all the concerned people and then keep the score 14
of improvements achieved. 15
So you make a list of that what all you have improved and then keep momentum. 16
So these are the 10 steps provided by Juran, you really cannot achieve improvement without a proper 17
plan. 18
And that's what this plan gives you that if you want to achieve improvement you need to follow these 19
10 steps or you follow DMAIC or you follow PDCA or you follow 8D approach. 20
Or you might consider these 10 steps so that's all your choice. 21
So with this we complete the discussion on the 10 steps of quality improvement provided by Dr. Juran.