So here on this slide I have a brief list of achievements of Philip Crosby. 2
He was a famous management consultant, moving around the globe, helping companies achieving quality. 3
He did a lot of work in quality. 4
But what I'm listing here is just a very few of those things. 5
One thing is his definition of quality. 6
His definition of quality was that the quality is conformance to specification because his point was 7
that you really cannot keep the definition of quality as a vauge. 8
So when you say customer satisfaction, when you say the quality is fitness for use he was not in favor 9
of that. 10
He was in favor of having the definition of quality which is achievable, which is a very specific that 11
here is the specification. 12
If you achieve the specification you have achieved the quality. 13
So that was his definition of quality. 14
Then he gave four absolutes of quality. 15
Those are very important teachings of Philip Crosby. 16
We will go to each of these next few slides and then in addition to that he published a number of books 17
and the most famous out of these what quality is free and quality without tears. 18
If you are interested go to Amazon and buy these books. 19
These might not be very costly as compared to the Juran handbook. 20
The latest copy of Juran handbook might cost you $150. 21
These books might cost you maybe around 10 to 20 dollars at the max. 22
Go to Amazon buy these books and study if you are really interested in making career out of quality management.