So when we talked about achievements of Philip Cosby. 2
One of the items in that was four absolutes of quality. On this slide I've just listed these four items 3
four absolute and in next four slides 4
we will talk about each of these separately. 5
But let's quickly go through that here and then we'll understand each of these as a separate item on a separate 6
slide. 7
The first one is that the definition of quality is conformance to requirements. 8
We have briefly talked about that. 9
The second absolute of quality is that the system of quality is prevention. 10
So here the approach is prevention rather than being reactive. 11
The third absolute of quality is that the performance standard is zero defect. The aim should be to have 12
zero defects. 13
And the fourth absolute of quality is that the measurement of quality is the price of nonconformamce. 14
Next four slides let's go through each of these four one by one.