So here on this slide I have the key teachings given by Dr. Deming. 2
Let's quickly go through the list first. 3
The first one is Deming's quality chain reaction. 4
And if you remember earlier when we talked about why quality at the very beginning of this course. 5
Why do we need quality. 6
That was basically Deming's Quality Chain Reaction and this was telling that if you improve quality 7
if you do good work that will lead to more jobs. 8
So that was something which we have already covered. In this section 9
we will be covering these 14 principles of management which Deming proposed to Western industry. 10
We will go through each of these and see what you can do to improve the quality or the level of your 11
organization. 12
We will go through each of these 14 points or each of these fourteen principles, then Deming talked about 13
system of profound knowledge. 14
He talked about the seven deadly diseases and he talked about variation, common cause and special cause. 15
This was basically something which you see in control charts, control charts tell you when you should 16
take action and then you should not take. 17
So if the variation is because of Common Cause there is no need to panic. 18
There's no need to take action. 19
And if the variation is because of special cause then you need to take action. 20
Management should be aware of this concept because taking too many actions quickly reacting to any 21
change basically will make the situation worst. 22
So that's what Deming was proposing that you need to understand the difference between the common cause 23
and the special cause. 24
Take action and the special cause. 25
Because then only your action is meaningful. 26
He also talked about Red Bead Experiment. 27
We are not going through each of these items, we have already seen Deming's quality chain reaction and in this 28
section we will be just focusing our self on 14 principles of management. 29
These are very important principles. 30
Listen to them and see how you can implement that in your organization. 31
So let's move on to the next slide and start looking at these 14 principles of management.