The second management principle proposed by Dr. Deming is Adopt the New Philosophy. 2
One thing you should remember is that these principles were proposed way back let's say around 1980 or something 3
around that period. 4
So it's not something which has been proposed today. 5
So it's already 30 40 years old principals. At that time 6
Deming was telling that management need to adopt the new philosophy. 7
You really cannot work on your old way of working, the old style of working. 8
Management need to change that's something 9
Deming was proposing as a second principle of management that management need to adopt new philosophy 10
because things are changing. 11
The economy is changing and this point he was focusing on Western management saying that the Western management 12
need to take challenge must learn the responsibility and lead for change. 13
Because you really cannot improve if you are not ready to change. 14
So be prepared for change. 15
Look at how you can improve customer satisfaction, what are the changes you need to make to make sure 16
that your company provides the customer satisfaction for that you might have to train your people, invest 17
in all new technology or whatever you need to do. 18
You need to make sure that you adopt new philosophy change as things are changing, so that was point 19
number two given by Dr Deming.