Principle number five is Improve Constantly and Forever. 2
That's easy to understand. 3
Very simple basic concept that there is no end to improvement. 4
You can keep on improving. 5
You really cannot make something as a perfect thing. 6
There is always a scope, there is always the chance to make things better, so keep looking for improvement ideas. 7
Keep improving whatever product or service you are making. 8
By improving not only you improve the quality you reduce the cost as well and thats what we talked earlier 9
in Why quality also as you improve your defect rate goes down. 10
If your defect rate goes down that means the rework goes down, the cost which you are spending on the 11
work will go down, your productivity will improve. 12
There are lots and lots of benefits in improving quality and thats what this Point Number Five says 13
that keep on improving. For improving 14
one approach suggested by Demming was and which was of course based on the previous knowledge use PDCA 15
approach. 16
PDCA is plan, do, check and act. 17
So this is a cycle where you plan something. 18
Then you do that thing and then you check whether you have done it right or not. 19
And then based on that checking you act, act means if whatever change you need to make make those changes. 20
So you keep on working on this PDCA cycle you plan, do, check, act again plan, do, check, act. 21
So this is a continuous cycle that can help you in continuously improving whatever you are doing. 22
And in that process make sure that you engage everyone, all employee engaged into this improvement 23
processes. 24
So when it comes to improvement Demming always was looking for reducing variation because variation 25
is an enemy of quality. 26
If you have too much of variation your quality will go down. 27
So make sure that you are working on variation and whatever product we are doing, whatever service you 28
are providing. 29
Make sure that you reduce variation because if you reduce variation you will be consistently providing 30
the right or the good quality of product or service. 31
So this was a point about five Improve Constantly and Forever.