So far in this course we have looked at some basic aspects related to quality. 2
We have looked at various definitions of quality. 3
They look that Garvin eight dimensions of quality, understood the difference between QA QC ,looked at the 4
history of quality and we have also looked at work of three major quality gurus. 5
Your question would be 6
what about my current job. 7
Where do I fit this quality knowledge into my current work. 8
Quality cost is one of the important aspect to raise the awareness of quality. 9
So whatever work you are doing look at the cost of quality that will give you a good idea where you 10
stand. 11
And when I say cost of quality there are two aspects of cost of quality. 12
One is something which you can see which is visible and then the second aspect of that is something 13
which is not visible or which is invisible and then the cost of quality can be segregated into number 14
of buckets, 15
number of categories. On the right side of this slide 16
I have 4 major categories of quality cost- Prevention, Appraisal, Internal failure, External failure. 17
Once you look at all these things in regards to your current job that will really give you a good understanding 18
where do you stand in regards to quality. 19
The concept of quality cost was introduced way back in 1956 by quality guru Feigen baum. 20
He wrote an article in Harvard Business Review 21
at that time that is the foundation of this concept of cost of quality. 22
Let's get to the next slide and learn about two parts of the cost of quality one which is visible and 23
one which is not visible. 24
And then we even look into these four categories. 25
So let's move to the next slide and look at the difference between the visible cost of quality and the 26
visible cost of quality.