Malcolm Baldridge National Quality Award is given in these three broad categories. 1
So this is given for the business. 2
This is given for the education and this is given for the health care. If you go to the website of 3
NIST you will see that there are three separate criteria for these three categories of awards. 4
So there's one criteria for business 5
There's another criteria for education. 6
Education in schools universities. 7
And then there's a third criteria for healthcare hospitals health care organizations. 8
Each of these three have slightly different criteria when it comes to evaluating and when it comes to 9
criteria. 10
Let's look at the next slide and see what's the criteria in case of Malcolm Baldrige National Quality 11
Award. 12
Let's look at the broad structure of that so he had on this slide I have the broad structure of the Malcolm 13
Baldridge National Quality Award. 14
If you look at the model which is shown on the right side of the slide there are six blocks here and 15
on the bottom you see that 7th strip. 16
So basically there are seven categories on which organizations are evaluated. 17
And for this award organisations are required to submit an application in which they go through each of these 18
criteria. 19
Each of these criteria has a detailed points. 20
So companies have to go through each of those detailed point and explain that how they are meeting those 21
requirements how they are meeting those objectives. 22
So let's say in case of leadership leadership has 120 points. So together this model constitutes 23
1000 points. Organizations are evaluated on each of these criteria and they are given marks for that. 24
So in case of leadership. 25
There are 120 marks and in that leadership also there are two broad categories. 26
One is senior leadership. 27
Second is governance and social responsibilities. 28
Each of these has 70 and 50 points and then within each of these there are a number of bullet points so if 29
you look at the award criteria which you can go to NIST site and buy that criteria by paying 30
maybe it's around $12 so you pay $12 and you get the booklet for this year. Each 31
year this criteria is refined and you need to download that booklet. 32
I strongly recommend that you go download that and start evaluating your organization. 33
that where does your organization's stands when it comes to those set of criteria. 34
So coming back to this list of criteria leadership has 120 points strategic planning has 85 points 35
customer focus has 85 point measurement analysis and knowledge management has 90 points 36
workforce focus is 85 point operations focus it is 85 points. 37
And then you see that there's a big chunk of 450 point for results. 38
So these six criteria together make 550 points and the balance. 39
450 points are related to the results. 40
So in this award you are not only evaluated on what you do but you are also evaluated on how much you achieved 41
because of these processes whether your processes are working or not that will be shown by these results. 42
So results have four hundred and fifty points. 43
So you download this application you look at each of these points you make a report that you submit 44
to the organization, which is NIST. 45
They look at that application. 46
They evaluate that based on that if they have any comments they ask you a question then they make a 47
site visit all this process takes time. 48
And at the end of that only a few companies are selected which are awarded this award which is Malcolm 49
Malcolm Baldride National Quality Award. 50
Similar thing happens in other awards also. 51
Same thing happens in Deming prize or European Foundation for quality management. 52
Award. Each of these has a slightly different set of criteria which organization needs to demonstrate that. 53
How do they meet that. 54
So in summary what I would suggest to you is look at one of these criteria. 55
See where your organization fits 56
This is a big effort. 57
It doesn't happen overnight. 58
You might have to struggle for a few years to really put your application through. 59
But in this process of putting your application you will see that you are achieving something you are 60
improving your quality you are improving your client satisfaction you are improving your processes you 61
are improving your workforce focus your improving your operation focus. 62
So all these things during the application stage itself will lead to the improvement in your organization. 63
So with this we complete our discussion on quality awards.